Terms and conditions ES

Terms & Conditions

1. Introduction

The owner of this web site is Aposave Limited, whose registered address is Floor 30, The Leadenhall Building, 122 Leadenhall Street, London EC3V, United Kingdom (‘Aposave’/‘we’ /‘us’/‘our’). GPhC Registration number 6349417. Aposave, including subsidiaries and affiliates, provides the information contained on this website or any of the pages comprising the website (“website”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy, and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither Aposave nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. Aposave reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. Rely on the information contained on this website at your own risk. This website should not be used as a replacement for advice from a medical professional. If you find an error or omission on this site, please let us know at info@aposave.com.

3. Delivery

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are allowed to re-send the order to the correct address once the order has been shipped (according to UK regulations). Aposave will not be held responsible for lost parcels caused due to an incorrect delivery address entered by the customer. Delivery address cannot be changed once the order has been shipped. Courier delivery does not guarantee next day delivery. We accept no responsibility if your order is stopped by international customs. This is due to the fact that the engaging customer is taking full responsibility of doing their own private importation of a medicinal product for personal use only. We will endeavour to resolve any query or concern that a respective country’s border control may have on a particular product. We are unable to dispatch dangerous goods such aerosols & flammables to international locations due to transport regulations.

Once you have placed an order, if we are unable to ship any part of it, we will contact the ordering party to discuss the matter. We maintain the ability to either send you part of the order that is in stock or remove item(s) from the order after we have informed the ordering party of the matter.

3.1 Delivery Charges

Aposave liaises with licensed transportation providers to get the most-secure delivery option at the most cost-effective price. All quotations are offered Ex-works as per Incoterms 2010 – where the transportation costs are included as a separate line item in the client’s respective invoice.

3.2 Returns and Exchanges

Unfortunately, due to regulations set by our regulator (The General Pharmaceutical Council), we are unable to accept returned medicine unless faulty or incurred an error. For any questions or concerns on the matter, please feel free to contact Customer Service at (+44) 203 630 1244 or info@aposave.com.

Failed Deliveries

If you are not available to receive your items and they are returned to us, you will be charged a re-delivery fee if you wish the goods to be re-sent out to you. If you claim your order was not received after the goods were dispatched, you must inform us within 5 days of the dispatch date. If claims are made slightly outside of these parameters, these will be considered at our discretion. No claim will be considered if the time elapsed has doubled the parameters stated.

4. Trademarks

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Aposave, suppliers, manufacturers and partners of the owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the trademark owner.

5. External Links

External links may be provided for your convenience, but they are beyond the control of Aposave and no representation is made as to their content. Use or reliance on any external links and the content therein provided is at your own risk. When visiting external links, you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of Aposave. Please contact us if you would like to link to this website or would like to request a link to your website.

6. Warranties

Aposave makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on the website, your or your company’s personal information or material and information transmitted over our system.

7. General

Entire Agreement. – These website terms and conditions constitute the sole record of the agreement between you and Aposave in relation to your use of the website. Neither you nor Aposave shall be bound by any express, tacit, or implied representation, warranty, promise, or the like not recorded herein. Unless otherwise specifically stated, these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Aposave in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. You will of course be notified, and at which point you will be informed of the correct price and given the choice to proceed with the order. You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith. Please note that Aposave reserves the right to cancel your order at any time before you receive your ordered items.

Alteration – Aposave may, at any time, modify any relevant terms, conditions, policies, or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the current version each time you visit the website.
Conflict – Where any conflict or contradiction appears between the provisions of these website terms & conditions and any other relevant terms, conditions, policies, or notices, the other relevant terms, conditions, policies, or notices which relate specifically to a particular section or module of the website shall prevail with respect to your use of the relevant section or module of the website.

Waiver – No indulgence or extension of time which either you or Aposave may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

Cession – Aposave shall be entitled to cede, assign, and delegate all or any of its rights and obligations in terms of any relevant terms, conditions, policies, and notices to any third party.

Severability – All provisions of any relevant terms, conditions, policies, and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms, conditions, policies, and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness, or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms, conditions, policies, and notices shall remain in full force and effect. Please contact us if you require clarification on any of the terms in this statement.

Applicable laws – Any relevant terms, conditions, policies, and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Accessing the Site – We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

Using the Site – You must not use any materials contained in the Site except to the extent necessary for your own personal use. In using the Site and information available from the Site, you agree that you will not:
(a) Post, disseminate or transmit unauthorised advertisements or promotional materials, chain letters, junk mail or any other type of unsolicited mass email to people or entities who have not agreed to be part of such mailings.
(b) Omit, delete, forge or misrepresent transmission information, including headers, return mailing and Internet protocol addresses or otherwise manipulate identifiers to disguise the origin of any content.
(c) Impersonate any person or entity, or fail to state or otherwise misrepresent an affiliation with any person or entity.
(d) Engage in any activities in order to withhold or cloak identity or contact information.
(e) Send harassing and/or threatening messages to others.
(f) Engage in “flooding” – i.e flooding and mail bombing (sending large amounts of email repeatedly to the same email address).
(g) Use the information available on the Site for any illegal, immoral or anti-social purpose, in violation of any applicable laws or regulations or in a manner which is or may be damaging to our name or reputation.
(h) Publish or download web pages or content, images, descriptions or text without our express written consent.
(i) Electronically stalk or otherwise electronically harass another.
(j) Engage in any Internet activities that would violate the personal privacy rights of others, including but not limited to, collecting and distributing information about Internet users without their permission.
(k) Engage in any activities with relation to reverse engineering of the website, including data structures, descriptions, images or any other material contained on the site.

8. Medical Information.

You should be aware that information captured will be viewed by our pharmacy team. You should read all product packaging prior to using it. Please contact your doctor or medical advisor if you are unsure about whether you should use a product.

9. Prescriptions

  • The medical data provided online by yourself must match the information on the prescription received. If there is a discrepancy, we may need to contact you to clarify specific points. If we are unable to contact you, we reserve the right to cancel your order and return your prescription to the prescribing doctor.
  • Aposave will attempt to supply all prescription medicine on a “best endeavours” basis. Prescription requests for medicine will be passed on to your surgery/doctor’s office as soon as is reasonably possible. Aposave are not responsible for any delays to your request being processed made by your doctor’s surgery/doctor’s office. Aposave cannot guarantee your requested prescription will be made available at the requested time or that your request will be accepted at all.
  • You acknowledge that delivered medication will need to be signed for and you authorise any person at your chosen address to sign for this medication.
  • You must check any delivered items on receipt for any dispensing errors or for signs of tampering. Should you find any dispensing errors or evidence of tampering, you must contact us immediately and should not take or use any of these items.

10. Pricing & purchasing

Whilst we endeavour to ensure all medicine prices displayed on our website are accurate, occasionally there may be some fluctuation due to manufacturer’s price increase or specific order requirement. Only in substantial cases, we will contact you to advise you of the revised price. Otherwise, we will fulfill the listed price on the website.

11. BFPO Addresses

Unfortunately we are unable to deliver to BFPO addresses due to delivery restrictions / compliance requirements.